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Virginia Credit Union Improves Customer Service
ReadSoft US aids Virginia Credit Union in improving customer service Virginia Credit Union faced the task of increasing customer service levels with new home banking customers and requested the help of ReadSoft partner NMS Imaging for help in processing their responses. Virginia Credit Union wanted to obtain information about their home banking application process, as well as the member’s expectations of the system. Hundreds of surveys a month are mailed out to current home banking customers to get these questions answered. Responses are mailed back to Virginia Credit Union’s service office in Richmond, VA. The largest state chartered credit union in Virginia, Virginia Credit Union, partnered with NMS Imaging to deploy ReadSoft’s FORMS product to automate the processing of the returned surveys. FORMS took the place of a competitive product Virginia Credit Union was previously using. “The FORMS product not only allows us to achieve a lower percentage of errors, but also allows us to quickly adapt to changes in questions and/or formatting... a process that was cumbersome with our former software product,” Director of Records Management at Virginia Credit Union said. “ReadSoft’s FORMS product is an excellent way to capture information quickly and without much effort,” said Bob Fresneda, President of ReadSoft US. “Like Virginia Credit Union, we care about what our customers think. We have supported NMS Imaging in installing FORMS so that Virginia Credit Union can gain better understanding and control over its customers’ thoughts and opinions of their service.” About Virginia Credit Union More people today are recognizing the benefits of Virginia Credit Union. Founded in 1928, today the credit union has assets exceeding $1 billion and is the largest state chartered credit union in Virginia. “Our sole purpose is helping our members get ahead financially,” said Jane Watkins, president. “That’s why we offer low-cost banking services and beneficial rates. We try to serve our members the way they want to be served – whether they prefer personal attention by phone or at a branch, they like the convenience of electronic services or all of the above.” Virginia Credit Union’s field of membership includes employees and retirees of Virginia’s state and local governments and public school systems, employees and retirees of other approved groups and students at state supported colleges and universities, and their families. Some of the services provided to members are savings and checking accounts, loans, lines of credit, credit cards and mortgages. For more information, visit www.vacu.org. About NMS Imaging. In business since 1971, NMS Imaging is a nationwide provider of smart portal solutions that enable customers to integrate documents, data processing systems, email communication and the web into one “total information” platform capable of simplifying business process and achieving aggressive return on investment (ROI). Smart portal solutions help businesses, institutions, government installations and organizations simplify their customer operations, back-office and supply-chain operations, thus enhancing front-line customer service. NMS Imaging is an ISV (Independent Software Vendor), a Microsoft Certified Solution Provider and authorized integrator for EMC/Documentum, ReadSoft, Kodak and Hewlett Packard. About ReadSoft: ReadSoft is the global leader in the development and sales of a complete product platform for Document Automation. With thousands of customers on a global basis, ReadSoft supports customers and partners in the United States with offices in 7 locations, including the corporate headquarters in New Orleans, LA. Established in 1991, ReadSoft, first with free form technology for invoices and color document processing, has become the global technology leader, with subsidiaries in 11 countries and partners in an additional 70. We are proud to have the largest and most innovative development department in the industry, with professional services to assist customers and partners on a global basis. ReadSoft’s vision is to free businesses everywhere from manual document handling. For more information please visit www.readsoft.net. For more information, please contact: Dan Kehoe, Vice President, NMS Imaging 301-622-4300 x-251, dkehoe@nmsimaging.com Bob Fresneda, President, ReadSoft, Inc. 504.841.0111 bob.fresneda@readsoft.com This press release contains forward-looking statements within the meaning of the federal Private Securities Litigation Reform Act of 1995. Statements contained herein that are not statements of historical fact may be deemed to be forward-looking information. Without limiting the foregoing, references to future growth or expansion are forward-looking, and words such as 'anticipates,' 'believes,' 'could,' 'estimate,' 'expect,' 'intend,' 'may,' 'might,' 'should,' 'will,' and 'would' and other forms of these words or similar words are intended to identify forward-looking information. You should read statements that contain these words carefully because they discuss our future expectations contain projections of our future results of operations or of our financial position or state other forward-looking information. There may be events in the future that we are not able to predict or control accurately, and any forward-looking statements are subject to risks and uncertainties that could cause our actual results to differ materially. These risks and uncertainties include: (i) the ability to recruit and retain qualified technical and other personnel in a highly competitive market, (ii) market acceptance of our new and future products, (iii) the growth and adoption rate of Windows NT and Windows 2000, (iv) growing competition and (v) our ability to maintain and manage our growth. For additional information regarding risk factors that could affect our future results, please refer to the discussions of 'Risk Factors' in our Form 10-Q for the quarter ended June 30, 2000, filed with the SEC on August 8, 2000, and our Form S-1/A Registration Statement Amendment filed on March 9, 2000. |
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